Sakarya, Kocaeli, Bolu ve D\u00fczce illerinde elektrik da\u011f\u0131t\u0131m hizmeti veren Sakarya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (SEDA\u015e), m\u00fc\u015fterileriyle ba\u015far\u0131l\u0131 ileti\u015fim kuran ve y\u00fcksek performans sergileyen \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131 \u00f6d\u00fcllendirdi.<\/p>\n\n\n\n
SEDA\u015e, Kurumsal \u0130leti\u015fim ve M\u00fc\u015fteri \u0130li\u015fkileri M\u00fcd\u00fcrl\u00fc\u011f\u00fcne ba\u011fl\u0131 \u00e7a\u011fr\u0131 merkezi biriminde g\u00f6rev yapan ve dereceye giren \u00e7al\u0131\u015fanlar\u0131 i\u00e7in sertifika t\u00f6reni d\u00fczenledi. T\u00f6rende \u00e7a\u011fr\u0131 merkezi ekibine sertifikalar\u0131n\u0131, Kurumsal \u0130leti\u015fim ve M\u00fc\u015fteri \u0130li\u015fkileri M\u00fcd\u00fcr\u00fc Efsun Ergin ile SEDA\u015e \u00c7a\u011fr\u0131 Merkezi Koordinasyon Ekibi verdi.<\/p>\n\n\n\n
SEDA\u015e, elektrik da\u011f\u0131t\u0131m faaliyet b\u00f6lgesindeki 2 milyonu a\u015fk\u0131n m\u00fc\u015fterisinin beklentilerini kar\u015f\u0131lamak amac\u0131yla hem saha ekipleri hem de \u00e7a\u011fr\u0131 merkezi ekipleri ile koordineli \u00e7al\u0131\u015fmalar\u0131n\u0131 aral\u0131ks\u0131z s\u00fcrd\u00fcr\u00fcyor. \u00d6zellikle olumsuz hava ko\u015fullar\u0131ndan kaynakl\u0131 enerji kesintilerinin ya\u015fand\u0131\u011f\u0131 d\u00f6nemlerde m\u00fc\u015fterilerin en k\u0131sa s\u00fcrede bilgilendirilmesini sa\u011flayan \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131, 7 g\u00fcn 24 saat esas\u0131yla hizmet veriyor. \u00c7al\u0131\u015fan memnuniyeti, altyap\u0131 ve sa\u011flad\u0131\u011f\u0131 m\u00fc\u015fteri memnuniyeti s\u00fcre\u00e7lerini kapsayan denetimleri ba\u015far\u0131yla\u00a0tamamlayan SEDA\u015e \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131 \u00f6zverili ve etkili \u00e7al\u0131\u015fmalar\u0131n\u0131 sertifika ile ta\u00e7land\u0131rd\u0131. <\/p>\n\n\n\n
SEDA\u015e ileti\u015fim kanallar\u0131n\u0131n m\u00fc\u015fteri memnuniyeti ekseninde aral\u0131ks\u0131z hizmet verdi\u011fini belirten SEDA\u015e Kurumsal \u0130leti\u015fim ve M\u00fc\u015fteri \u0130li\u015fkileri M\u00fcd\u00fcr\u00fc Efsun Ergin, \u201cB\u00f6lgemizdeki 2 milyonu a\u015fk\u0131n m\u00fc\u015fterimizle profesyonel ileti\u015fim s\u00fcreci geli\u015ftirmeyi \u00f6nemsiyoruz. 186 \u00c7a\u011fr\u0131 Merkezi, sosyal medya hesaplar\u0131, web chat ve 0.530.919 19 19 numaral\u0131 whatsapp ileti\u015fim hatt\u0131 \u00fczerinden t\u00fcm ileti\u015fim kanallar\u0131m\u0131zdan m\u00fc\u015fterilerimize 7\/24 ileti\u015fim hizmeti veriyoruz. M\u00fc\u015fterilerimizle ileti\u015fimimizi g\u00fc\u00e7l\u00fc k\u0131lan ba\u015far\u0131l\u0131 \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131m\u0131z\u0131 \u00f6d\u00fcllendirerek, onlar\u0131n mutlulu\u011funa ortak olarak motivasyonlar\u0131n\u0131 art\u0131rmay\u0131 hedefledik\u201d dedi. Sertifika t\u00f6reninde; \u201c\u0130nbound, Outbound, Tak\u0131m Lideri, Konu\u015fma Kalitesi, Whatsapp, Sosyal Medya ve \u015eikayet y\u00f6netimi\u201d kategorilerinde y\u00fcksek motivasyonla etkili \u00e7\u00f6z\u00fcm \u00fcretme konusunda dereceye giren \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131 \u00f6d\u00fcllendirildi.<\/p>\n","protected":false},"excerpt":{"rendered":"
Sakarya, Kocaeli, Bolu ve D\u00fczce illerinde elektrik da\u011f\u0131t\u0131m hizmeti veren Sakarya Elektrik Da\u011f\u0131t\u0131m A.\u015e. (SEDA\u015e), m\u00fc\u015fterileriyle ba\u015far\u0131l\u0131 ileti\u015fim kuran ve y\u00fcksek performans sergileyen \u00e7a\u011fr\u0131 merkezi \u00e7al\u0131\u015fanlar\u0131n\u0131 \u00f6d\u00fcllendirdi. SEDA\u015e, Kurumsal \u0130leti\u015fim ve M\u00fc\u015fteri \u0130li\u015fkileri M\u00fcd\u00fcrl\u00fc\u011f\u00fcne ba\u011fl\u0131 \u00e7a\u011fr\u0131 merkezi biriminde g\u00f6rev yapan ve dereceye giren \u00e7al\u0131\u015fanlar\u0131 i\u00e7in sertifika t\u00f6reni d\u00fczenledi. T\u00f6rende \u00e7a\u011fr\u0131 merkezi ekibine sertifikalar\u0131n\u0131, Kurumsal \u0130leti\u015fim […]<\/p>\n","protected":false},"author":1,"featured_media":5491,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,5],"tags":[446,1440,1988,2186],"class_list":["post-5490","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","category-guncel","tag-bolu","tag-kocaeli","tag-sakarya","tag-sedas"],"_links":{"self":[{"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/posts\/5490","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/comments?post=5490"}],"version-history":[{"count":2,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/posts\/5490\/revisions"}],"predecessor-version":[{"id":5493,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/posts\/5490\/revisions\/5493"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/media\/5491"}],"wp:attachment":[{"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/media?parent=5490"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/categories?post=5490"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/haber.kocaalibilisim.com\/index.php\/wp-json\/wp\/v2\/tags?post=5490"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}